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Car Rental Frequently Asked Questions
Yes , we accept Cash and EFT only. Credit Card also welcome.
Traffic fines?
The renter is liable for payment of all traffic fines. We charge a R275 traffic fine handling fee.
How will my car rental be charged?
Upon collection of the rental vehicle, you will be charged with the rental amount, an additional days rental, a tank of fuel and any extra expenses eg. additional drivers. Upon return of the vehicle and when your final invoice has been calculated, any monies due back to you will be refunded within four working days
What is Auto-Billing?
Auto-Billing is the process of automatically deducting the rental amount when you hire a car and refunding any monies owed to you after you return the vehicle.
Is there a minimum age to rent a car from Car Hire South Africa ?
The minimum age to hire a vehicle from us is 21. Special arrangements can be made should a young driver wish to rent a vehicle or be nominated as an additional driver, however, they must have been in possession of a drivers licence for a minimum of 2 years.
What should I do if I am involved in an accident?
Please contact the closest Car Hire South Africa or our 24-hour 0825148684 number and advise us of the accident. Please also contact the local police department so that you can obtain a case number.
What do I do if the vehicle breaks down?
Please contact Car Hire South Africa or our 24-hour 0825148684 number and advise us of the breakdown. If the breakdown is caused due to mechanical failure, we will arrange for a replacement vehicle and for the damaged vehicle to be towed, the costs of which will be covered by Car hire South Africa. Should the breakdown be caused by client error, negligence or accident, the hirer will be responsible for all resultant costs, including towing.
What are super collision waivers?
In the event of an accident you are liable for a non-waiverable reduced excess. Should you have an accident with a third party, we will cover all costs to the repairs of the third party's vehicle up to an amount of R50,000. Super collision waivers are excluded in our online rates, with the exception of some of the specials run from time to time.
Is there anything more I need to know about waivers and car rental?
Please refer to our terms and conditions and also peruse the back of our rental agreement for more on waivers, exceptions excesses, and what constitutes breach of contract.
What is an accident administration fee for?
This covers any administration costs we incur in the event of one of our clients having an accident. A R1000 administration fee is charged additionally to the excess.
Do I pay for towing, storage and assessors fees in event of accident?
These fees are additional to the excess charged. You have the right to appoint your own assessor providing this is done within 72 hours of the accident and Car Hire South Africa is notified accordingly, failing which we reserve our right to appoint our own assessor. The rental will remain open until such time as Car hire South Africa receives the keys to the vehicle.
Does the excess cover damage to tyres, windscreens and under-carriage damage?
No the excess does not cover repairs to tyres, windscreens and under-carriage, and the costs for these repairs will be for the Renter. Should these components be damaged as a result of an accident, they are covered by the excess.
Should I return the car with a full tank of petrol?
Our vehicles are supplied with a full tank of fuel unless delivered to you, you are charged for refill on termination of their contract. A R100 service fee is levied should we have to refuel the vehicle. Most of our fleet uses unleaded fuel. Please note that fuel cannot be purchased with a credit card in South Africa- cash or garage cards are the only form or payment.
What is a "car rental day"?
Rentals are charged in 24 hour periods, return of the vehicle later than the time on the booking will result in an extra day being charged. A grace period of 59 minutes is allowed for late returns.
What do I need to bring along when I hire a car?
When you arrive at our office, please bring along your reservation and/or booking confirmation, drivers licence, and please bring your ID/Passport.
A driver's license is a pre-requisite and a second form of identification such as an ID Book, Passport.
What is the contract fee?
A contract fee of R75 is excluded from our rates and covers administration costs incurred for each rental.
What countries am I allowed to take a Car Hire South Africa vehicle into?
No vehicle may cross any South Africa, Namibian, Botswana, Mozambique, Lesotho or Swaziland border without prior consent from Car hire south africa Car Hire. A letter of authority must be obtained from the renting branch, this gives permission for the vehicle to cross the border. No vehicles are allowed into Angola, Zimbabwe, Malawi or Zambia. No vehicles are permitted to terminate in Mozambique, Botswana, Lesotho or Swaziland, however you may terminate a vehicle in Nambia which is subject to a one way drop-off fee of R15000.00
What cross border fees apply when taking a car out of South Africa or a neighbouring country?
A cross border fee of R1800 is applicable into Botswana, Mozambique and Namibia.
Are there any hidden costs when I rent from Car Hire South Africa ?
None at all. What you see is what you pay.
Which rental vehicles come with aircon?
All of our vehicle groups, with the exception of our 1300 Citi Golf and our Group A VW Chico come with air-conditioning.
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